Cancellation policy

Purchase Options Cancellation Policy

Last updated: 12/18/2025

This policy applies to subscriptions, pre-orders, or any purchase options that include future or recurring charges.

Cancellations

• You may cancel a subscription or purchase option at any time by contacting customer support at orders@optumduo.com.

• Cancellations must be requested at least 24 hours before the next scheduled billing or shipment to avoid being charged.

Billing After Cancellation

• If a cancellation request is submitted after a billing cycle has processed, the current order will still be fulfilled, and cancellation will apply to future orders.

How to Cancel

To cancel, please provide:

• Your full name

• Order number or subscription ID

• Email address used at checkout

We will confirm your cancellation via email once processed.