Shipping policy

Shipping Policy

Last updated: 12/18/2025

Optum Duo ships orders within the United States using trusted national carriers to ensure reliable and timely delivery.

Order Processing

• Orders are typically processed within 1–2 business days (excluding weekends and holidays).

• Orders placed after 12:00 PM Eastern Time may be processed the next business day.

• Once your order ships, you will receive a confirmation email with tracking information.

Shipping Times

• Standard shipping typically arrives within 3–7 business days after shipment.

• Delivery times may vary based on location, carrier delays, weather conditions, or peak seasons.

Shipping Rates

• Shipping costs are calculated at checkout and are based on order total, destination, and shipping method selected.

• Promotional free-shipping offers, if available, will be clearly stated at checkout.

Shipping Restrictions

• At this time, we ship only within the United States.

• We do not ship to P.O. boxes or APO/FPO addresses.

If you have questions about your shipment, please contact us using the information below.